Salary: £35,000 – £55,000 + Bonus + Pension + Medical
Location: West Sussex
Division: OEM / Product Suppliers jobs
Technical Support Engineer – Marine/Offshore
Our software simulates wave loads and induced motions of ships and marine structures. It uses 3D radiation/diffraction and rigid body dynamics to calculate such things as vessel motions, wave forces, mooring tensions and loads in lifting systems and sea fastenings. The software is used on a wide range of fixed and floating offshore structures and some wave power devices.
*The Senior Technical Support Engineer is responsible for helping customers and channel partners solve complex engineering problems using my client’s software products.
*The Senior Technical Support Engineer position involves working closely with their customers and internal teams in a consultative and supportive technical role.
*The ability to research problems and find solutions to wide variety of problems is paramount.
*The position is a key member of a positive, dynamic team of engineers committed to solving complex customer issues.
*Interact with customers to help diagnose issues, as well as research and find solutions to a wide variety of large scope, complex problems, in order to improve customers’ productivity and satisfaction.
*Personally own the customer support experience, practice active listening skills and respond positively to situations requiring cooperation, courtesy and tact
*Collaborate with product development to improve our products and the customers’ experience using these products.
*Participate in internal corporate initiatives to further enhance the solution suites, sales enablement and professional growth.
*Participate in the development and mentoring of team members
*Instruct training classes on the usage of our simulation products
*Track and document inbound support requests and ensure proper notation of customer problems or issues.
*Bachelor’s degree in engineering or other technical discipline
*Experience in an offshore or marine engineering environment
*Experience in use of relevant software or other commercial software (can be obtained or partially obtained in a university setting)
*Demonstrated problem solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems
*Ability to work independently, as well as with others in a diverse team environment
*Demonstrated ability to manage projects and to communicate effectively with customers
*Demonstrated skills in writing and presenting in fluent English
*Experience in the use of CAD software is a plus
*Must have passion and drive for personal technical excellence and high performance
*Must have customer service aptitude and maintain customer focus
*Available for occasional travel
*£35,000 – £55,000 DOE
*Contributory Pension 3% Employee /7% Company
*Private Medical Cover
*25 days holiday
Candidates must have the right to work and live in the UK, Sponsorship is not offered.
Job added by: Faststream